Refund policy


Refund & Return Policy

At Happy Henhouse, each of our products is made especially for you when you place your order. Because our items are made to order, we generally cannot accept returns or exchanges for incorrect size or color selections, or for a change of mind.

But if something isn’t right with your order, we want to make it right.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Please include:

  • Your order number
  • A brief description of the problem
  • A clear photo showing the issue

Once we review the problem, we will work with our fulfillment partner to arrange an appropriate replacement or refund when the issue qualifies.

Size and Color Selections

Because our products are made to order, we cannot offer returns or exchanges if the wrong size or color was selected when placing the order.

Please review the product description and available sizing information carefully before ordering.

Change of Mind

We are unable to accept returns or issue refunds simply because you change your mind after your product has been made.

Incorrect Shipping Address

Please double-check your shipping address before completing your purchase. We cannot guarantee replacement or reimbursement for orders that cannot be delivered because an incorrect or incomplete address was provided.

If you notice an address mistake shortly after ordering, please contact us as soon as possible. We will do our best to help if your order has not yet entered production or shipped.

Lost Packages

If you believe your package has been lost in transit, please contact us so we can investigate the shipment with our fulfillment partner.

Cancellations

Because orders may enter production quickly, cancellations are not guaranteed. If you need to cancel an order, please contact us as soon as possible.

Questions or Problems?

We want you to be happy with your Happy Henhouse purchase. If there is a problem with your order, please reach out to us and give us the opportunity to help.

Thank you for supporting Happy Henhouse!

You can always contact us for any return questions at talktothetailfeathers@gmail.com.


 

 


 


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